Your satisfaction is important to us. Because our products are delivered electronically, a few extra safeguards are in place to ensure every purchase is secure and transparent.

1 Digital-Only Delivery

All items are provided as immediate downloads or emailed activation codes. Once a product has been sent, the sale is generally final.

2 When Refunds Are Not Possible

We’re unable to issue a refund if:

  • You purchased the wrong product, version, or platform.
  • You changed your mind after the download link or code was delivered.
  • The software is incompatible with your device, unless our product page stated otherwise.
  • Activation fails because of previous unofficial or altered installations.
  • A code, download link, or account was shared with a third party.

3 Situations Eligible for Review

A refund or replacement may be approved when:

  1. Non-delivery – Our system fails to send your product and our support team cannot provide it within the promised timeframe.
  2. Invalid code – The code we supplied is unusable or shows as already redeemed (verified by our team).
  3. Technical fault on our side – A server or file error prevents you from downloading the product.

To start a review, email contact@snowsuet.com within 7 days of purchase and include any error messages or screenshots that help explain the issue.

4 We’re Here to Help First

Most installation or activation problems are solved quickly with our free remote or email support. Please reach out before requesting a refund, our specialists are Available 24/7

5 Disputes & Chargebacks

Opening a payment dispute before contacting us disrupts the resolution process. We kindly ask that you allow our support team the opportunity to assist you first.